Wavelink Intercom Support

What you need before you start

• iPhone or iPad running iOS 26 or later
• A Wavelink server, running on a Mac at your facility or reachable over the internet
• A server address, port, username and password from your Wavelink administrator

Wavelink Intercom is a client. It does not work on its own and there is no Wavelink cloud service — your organization runs the server. If you do not have a server address and an account, your administrator is the person to ask.

Signing in

1. Open the app.
2. Enter the server address and port. An address looks like 192.168.1.10 or intercom.example.com, with the port in the field beside it.
3. Enter your username and password, then tap Sign in.
4. Allow the microphone and local network prompts. The app cannot pass audio without them.

If your administrator sent you an invite link or QR code, opening or scanning it fills in the server details for you.

You will not hear anything on your own

Talking

• Push to talk — press and hold a channel key. Release to stop.
• Latching — latch a channel open when you need both hands.
• Hardware buttons — pair a Bluetooth push-to-talk button in Settings to key the mic without looking at the screen. Up to four.
• Apple Watch — mirrors your talk controls. It works through your paired iPhone, so the iPhone needs to be signed in and nearby.

Troubleshooting

I can't sign in

• Check the address and the port — the port is easy to miss and easy to get wrong.
• Confirm the server is actually running, with your administrator.
• If the server is at your facility, make sure your device is on the right network. Some guest Wi-Fi networks isolate clients and cannot reach it at all.
• If you are on a corporate VPN, try with it off. VPN routing is a common culprit.

I'm signed in but hear nothing

• First: is anyone else on the channel? See the section above.
• Check the connection indicator in the toolbar, then open the diagnostics sheet from it. It reports whether the audio transport is live.
• Check that the channel is one you have listen permission for — your administrator sets that.
• Check your device volume, and the master monitor level in the app.
• Confirm the microphone permission was granted, in the iOS Settings app under Wavelink.

Nobody can hear me

• Confirm you have talk permission on that channel — listen and talk are granted separately.
• Check that the app is not muted, and that a hardware button is not stuck.
• If you use Bluetooth headphones, check the app is using the microphone you expect.

Audio breaks up or sounds wrong

• Wi-Fi is usually the cause. Try moving closer to an access point, or switch to cellular to compare.
• The jitter buffer setting trades latency for resilience — a larger buffer survives a worse network.
• In a car over Bluetooth, expect narrower audio. Car hands-free links carry a much lower bandwidth than headphones.

Audio stops when I switch to another app

It should not — the app keeps playing in the background deliberately. If it stops, that is a bug worth reporting, and the logs will show why. Please do send them.

Sending us your logs

The app keeps a rolling diagnostic log on the device. It is never uploaded anywhere on its own; you have to hand it over deliberately.

1. Open the Files app.
2. Go to On My iPhone (or On My iPad) → Wavelink → WavelinkLogs.
3. Share the most recent file to us by email.

Roughly when the problem happened helps a lot — it tells us where to look in the file.

Accounts

Accounts are created and removed by your Wavelink administrator on your organization's server, not in the app and not by us. To change your password, get access to a different channel, or have your account deleted, contact your administrator. You can sign out at any time from Settings.

Contact

Email: stormsunity@gmail.com

This is a small operation, not a 24-hour desk — but every message is read and answered. If your intercom is down mid-show, your Wavelink administrator will be faster than we can be.